Refund Policy

Last Updated: January 6, 2026

Thank you for choosing Dynamix Solutions. We strive to ensure our clients are fully satisfied with our IT consulting and digital services.

1. Consulting Services

Due to the nature of our work, refunds for consulting services are handled as follows:

Retainers: Monthly retainers are non-refundable once the month has commenced, as resources have been allocated.
Project-Based: Refunds may be issued on a pro-rata basis for work not yet performed if a project is cancelled by the client. Work already completed and delivered is non-refundable.

2. Software and Digital Products

Any proprietary software or digital assets licensed from Dynamix Solutions are subject to the specific terms of the licensing agreement. All sales of digital products are generally final unless a technical defect prevents use.

3. Cancellation Process

To request a cancellation or refund, please submit a written request to services@dynamixsolutions.org at least 30 days prior to the desired termination date for ongoing contracts.

4. Dispute Resolution

If you are unsatisfied with our services, please contact us immediately. We are committed to resolving issues amicably and ensuring a positive outcome.

5. Contact Us

For any questions regarding this policy, please contact us at:

Dynamix Solutions
Email: services@dynamixsolutions.org